Help Center / FAQ

Welcome to Spire Mart Help Center! We're here to help you have a smooth and enjoyable shopping experience. Find answers to the most frequently asked questions below.

Orders & Shipping

How long does it take to process my order? Most orders are processed and shipped within 1–2 business days. You will receive a tracking email as soon as your order is dispatched.

What are the shipping options and delivery times?

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days
  • International Shipping: 7–25 business days (depending on the country)

Shipping charges are calculated at checkout.

Do you ship internationally? Yes, we deliver to most countries worldwide. Please note that customs duties and taxes (if any) are the responsibility of the customer.

How can I track my order? Once shipped, you will receive a tracking link via email. You can also track your order from My Account → Orders.

What if my order is delayed or lost? Contact us with your order number and we will track it for you and resolve the issue as quickly as possible.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How do I return an item?

  1. Log into your account and go to Order History
  2. Select the item and submit a return request
  3. Once approved, ship the item back using the provided return label (if eligible)
  4. Refund will be processed within 5–7 business days after we receive the returned item.

Are shipping fees refundable? Shipping fees are non-refundable unless the item is defective or we sent the wrong product.

What if I receive a damaged or wrong item? Please contact us within 7 days with clear photos of the issue. We will arrange a replacement or full refund at no extra cost.

Products & Sizing

How do I choose the correct size? Please refer to the Size Guide available on each product page. If you need further help, feel free to contact us with your measurements.

Are your products authentic? Yes, all products sold on Spire Mart are 100% original and sourced directly from trusted suppliers.

Do the product colors match the images? We strive to show accurate colors, but slight variations may occur due to different screen settings and lighting conditions.

Payments & Security

Which payment methods do you accept?

  • Credit / Debit Cards (Visa, Mastercard, American Express)
  • Apple Pay / Google Pay / Shop Pay
  • PayPal
  • Cash on Delivery (available in selected areas)

Is my payment information secure? Yes. We use secure SSL encryption. Your payment details are never stored on our servers.

Account & Newsletter

How do I create or manage my account? Click on Account in the top menu. You can also complete checkout as a guest.

How can I unsubscribe from the newsletter? Click the “Unsubscribe” link at the bottom of any promotional email.

Contact Us

Still have questions? We're happy to help!

You can also reach us through the Contact Form on our website.