Support Hub

Welcome to Spire Mart Support Hub Your one-stop place for help, answers, and support. We’re committed to making your shopping experience easy and hassle-free.

Orders & Shipping

How long does it take to process my order? Orders are typically processed within 1–2 business days. You’ll receive a shipping confirmation and tracking number via email once dispatched.

What are the shipping options and times?

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days
  • International Shipping: 7–25 business days (varies by destination)

Shipping fees are calculated at checkout based on your location.

Do you ship internationally? Yes, we ship worldwide. International orders may be subject to customs duties and taxes, which are the buyer’s responsibility.

How can I track my order? You will receive a tracking link by email. You can also view your order status anytime in My Account → Orders.

My order is delayed or I haven’t received it. What should I do? Please contact us with your order number. We’ll investigate and update you promptly.

Returns & Refunds

What is your return policy? We offer returns within 30 days of delivery. Items must be unused, in original packaging, with all tags attached, and in sellable condition.

How do I initiate a return?

  1. Log in to your account → Order History
  2. Select the item and submit a return request
  3. Once approved, ship the item back (return label provided if eligible)
  4. Refund will be issued within 5–7 business days after we receive the return.

Are shipping costs refundable? Shipping fees are non-refundable, except in cases of defective items or our error.

What if the item is damaged or incorrect? Contact us within 7 days with photos. We’ll arrange a free replacement or full refund.

Products

How do I choose the right size? Refer to the Size Guide on the product page. If you need assistance, contact us with your measurements.

Are the products authentic? Yes, every product on Spire Mart is 100% original and sourced from verified suppliers.

Do the colors in the photos match the actual product? We make every effort to display accurate colors, but slight differences may occur due to screen settings and lighting.

Payments & Security

What payment methods do you accept?

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Apple Pay, Google Pay, Shop Pay
  • PayPal
  • Cash on Delivery (in selected regions)

Is my payment information safe? Yes. We use industry-standard SSL encryption for complete security.

Contact Us

Need more help? Our support team is ready to assist you.

You can also use the Contact Form available on our website for quicker replies.

Thank you for shopping with Spire Mart! We appreciate your trust and are always here to help.