Terms of Service

Welcome to Spire Mart! These Terms of Service ("Terms") govern your access to and use of the Spire Mart website, mobile app (if any), and all related services. By visiting our website, creating an account, or making a purchase, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of Our Website

  • You must be at least 18 years old or have parental/guardian consent to use our website.
  • You agree to provide accurate, current, and complete information when placing orders or creating an account.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products, Pricing & Availability

  • All product descriptions, images, and prices are provided in good faith but may contain errors.
  • We reserve the right to correct any pricing or availability errors and to cancel orders if necessary.
  • Prices are subject to change without prior notice.

3. Orders and Payment

  • By placing an order, you authorize us to charge your chosen payment method for the full amount including taxes and shipping fees.
  • Accepted payment methods: Credit/Debit Cards, Apple Pay, Google Pay, Shop Pay, PayPal, and Cash on Delivery (where available).
  • All payments are processed securely through third-party gateways.

4. Shipping and Delivery

  • Please refer to our Shipping Policy for detailed information on processing times, delivery estimates, and international shipping.
  • Delivery times are estimates only and not guaranteed.
  • Risk of loss passes to you once the package is delivered to the carrier.

5. Returns and Refunds

  • Our return policy allows returns within 30 days of delivery for unused items in original condition.
  • Shipping costs are generally non-refundable unless the item is faulty or we made an error.
  • For full details, please see our Support Hub or Refund Policy (if separate).

6. Intellectual Property

  • All content on Spire Mart (text, images, logos, graphics, and product designs) is owned by Spire Mart or its licensors and protected by copyright and trademark laws.
  • You may not reproduce, distribute, modify, or commercially exploit any content without our written permission.

7. Prohibited Conduct

You agree not to:

  • Use our website for any illegal or unauthorized purpose
  • Submit false, misleading, or fraudulent information
  • Attempt to interfere with the proper working of our website
  • Harass, threaten, or abuse our staff or other customers

8. Limitation of Liability

To the maximum extent permitted by law:

  • Spire Mart shall not be liable for any indirect, incidental, or consequential damages.
  • Our total liability to you shall not exceed the total amount paid by you for the products purchased.
  • We are not responsible for damages caused by misuse of products or improper care.

9. Indemnification

You agree to indemnify and hold harmless Spire Mart, its owners, employees, and affiliates from any claims, losses, liabilities, or expenses arising from your violation of these Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Pakistan. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Islamabad, Pakistan.

11. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by posting the updated Terms on this page with a new effective date. Your continued use of the website constitutes acceptance of the changes.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all inquiries within 24 hours (Monday – Saturday).

Thank you for shopping with Spire Mart!