Return and Refund Policy

At Spire Mart, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains our rules for returns, exchanges, and refunds.

1. Return Window

We accept returns within 30 days from the date of delivery. Items must be:

  • Unused and in the same condition as received
  • In original packaging with all tags attached
  • Not worn, washed, altered, or damaged by the customer

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Underwear, swimwear, socks, or hygiene-related items (for health and safety reasons)
  • Products marked as “Final Sale” or “Non-Returnable”
  • Items that have been used, damaged, or missing original tags

3. How to Initiate a Return

  1. Log into your account and go to My Account → Order History
  2. Find the order and click “Request Return”
  3. Select the item(s) and reason for return
  4. Submit the request

Once your return request is approved, we will email you a return shipping label (if eligible) or instructions on how to ship the item back.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
  • We strongly recommend using a trackable shipping service.
  • Risk of loss during return shipping is borne by the customer.

5. Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds are issued to the original payment method within 5–7 business days.
  • Shipping fees paid at the time of purchase are non-refundable, except when the return is due to our error (wrong item or defective product).

6. Exchanges

  • If you want to exchange an item for a different size or color, please request a return and place a new order.
  • We do not process direct exchanges at this time.

7. Defective or Damaged Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery
  • Provide clear photos of the item and packaging
  • We will arrange a free replacement or full refund (including original shipping cost) at our expense

8. Refund Processing Time

  • Approved refunds typically appear on your statement within 5–7 business days (depending on your bank or payment provider).
  • Cash on Delivery (COD) refunds will be transferred via bank or EasyPaisa/JazzCash (details will be requested).

9. Important Notes

  • We reserve the right to deny returns if items do not meet the conditions above.
  • All decisions regarding returns and refunds are at the sole discretion of Spire Mart.

10. Contact Us

If you have any questions about returns or refunds, please reach out to us:

Our support team usually responds within 24 hours (Monday – Saturday).

Thank you for shopping with Spire Mart! We truly appreciate your business and strive to make every purchase a great experience.