Shipping Policy

Thank you for shopping with Spire Mart! This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Saturday), excluding public holidays.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods (sales, festivals, etc.), processing time may take slightly longer. You will be notified if there is any delay.

2. Shipping Options and Delivery Times

We offer the following shipping methods:

Shipping Method Delivery Time Notes
Standard Shipping 5–10 business days Most economical option
Express Shipping 2–5 business days Faster delivery within Pakistan
International Shipping 7–25 business days Varies by country and customs


  • Delivery times are estimates only and are not guaranteed.
  • Actual delivery may be affected by carrier delays, weather, customs clearance, or public holidays.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on your location, order weight, and chosen shipping method.
  • Free shipping may be available on selected orders (promotions will be clearly mentioned).
  • Additional charges may apply for remote areas or heavy/bulky items.

4. International Shipping

  • We ship to most countries worldwide.
  • International customers are responsible for paying any customs duties, taxes, VAT, or import fees imposed by their country.
  • Spire Mart is not responsible for delays caused by customs clearance.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can also track your order anytime by logging into your account at My Account → Orders.
  • Please allow up to 48 hours for the tracking information to update after shipment.

6. Shipping Address

  • Please ensure your shipping address is complete and accurate at the time of checkout.
  • We are not responsible for orders lost or delayed due to incorrect or incomplete address details provided by the customer.
  • If you need to change the address after placing an order, contact us immediately. Changes may not be possible once the order is processed.

7. Order Cancellations & Changes

  • You can cancel or modify your order within 12 hours of placing it.
  • After 12 hours, we may not be able to cancel the order if it has already been processed or shipped.

8. Lost, Delayed, or Damaged Shipments

  • If your order is significantly delayed or marked as lost by the courier, please contact us with your order number.
  • For damaged shipments, please provide clear photos of the package and item within 7 days of delivery. We will work with the carrier to resolve the issue.

9. Contact Us

If you have any questions about shipping, delivery, or your order status, feel free to reach out:

Our support team usually responds within 24 hours (Monday – Saturday).

Thank you for choosing Spire Mart! We appreciate your business and strive to deliver your orders quickly and safely.