Order Status

At Spire Mart, we strive to offer fair, transparent, and competitive pricing with clear billing practices. This policy explains how we handle pricing, taxes, billing, and payments.

1. Product Pricing

  • All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise specified at checkout.
  • Prices are subject to change without prior notice.
  • We reserve the right to correct any pricing errors that may occur due to technical issues or human error. In such cases, we may cancel the affected order and issue a full refund.

2. Taxes

  • Within Pakistan: Applicable sales tax / GST will be added at checkout where required by law.
  • International Orders: Taxes, VAT, GST, customs duties, and import fees are not included in the displayed price. These charges are the responsibility of the customer and must be paid directly to local authorities upon delivery.
  • Tax amounts are calculated automatically at checkout based on your shipping address.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on:
    • Your shipping destination
    • Order weight and dimensions
    • Selected shipping method (Standard or Express)
  • Promotional free shipping offers (if any) will be clearly displayed.

4. Discounts and Promo Codes

  • Discount codes and promotional offers can be applied at checkout.
  • Only one promo code can be used per order unless stated otherwise.
  • Discounts cannot be combined with certain sale items or other offers without explicit permission.

5. Payment Methods

We accept the following secure payment options:

  • Credit / Debit Cards (Visa, Mastercard, American Express)
  • Apple Pay, Google Pay, Shop Pay
  • PayPal
  • Cash on Delivery (COD) – available in selected areas of Pakistan

6. Billing Information

  • The name on your payment method must match the billing address provided.
  • You confirm that you are authorized to use the chosen payment method.
  • All billing information is collected and processed securely through encrypted third-party payment gateways.

7. Payment Authorization

  • When you place an order, we authorize your payment method for the full order amount (including products, taxes, and shipping).
  • The actual charge will be processed once your order is confirmed and shipped (or at the time of order placement for some payment methods).

8. Failed or Declined Payments

  • If your payment is declined, we will notify you and give you the opportunity to update your payment information.
  • Orders with failed payments may be cancelled automatically after 48 hours.

9. Refunds and Billing Adjustments

  • Refunds are issued to the original payment method.
  • For credit/debit card and digital wallet refunds, funds usually appear within 5–7 business days (depending on your bank).
  • Cash on Delivery refunds are processed via bank transfer or mobile wallet (details will be requested).

10. Contact Us

If you have any questions about pricing, billing, taxes, or payments, feel free to contact us:

We usually respond within 24 hours (Monday – Saturday).

Thank you for shopping with Spire Mart. We are committed to complete transparency in all our pricing and billing practices.